Contact & Grievance Policy

Nyay360 is operated by Wealth Building Academy LLC (Illinois, USA). All support is provided by email. We do not currently offer phone or live chat support.

For questions about using the Platform, complaint drafting, technical issues, or account access:

Email: [email protected]

When writing to us, please include:

• Your registered email address
• A clear description of the issue or question
• Any complaint reference ID or complaint category if relevant
• Screenshots or error messages if you are reporting a technical issue

Response time: We aim to respond within 2 business days.

For payment failures, unlock issues, duplicate charges, or refund requests:

Email: [email protected]

Please include:

• Your registered email address
• Stripe session ID or payment confirmation from your Stripe receipt email (looks like cs_live_...)
• Complaint reference ID (shown on your preview page)
• Description of the issue (e.g., "payment went through but complaint not unlocked", "charged twice")

Response time: We aim to respond within 2 business days. Technical unlock failures are prioritised and we aim to resolve them within 1 business day.

See our full Refund Policy for details on eligibility and processing timelines.

For all privacy-related requests including data access, correction, deletion, or portability:

Email: [email protected]

Types of requests we handle:

• Data access: request a copy of the personal data we hold about you
• Data correction: request correction of inaccurate account or complaint information
• Data deletion: request permanent deletion of your account and associated data
• Data portability: request your complaint data in a machine-readable format
• Withdrawal of consent: object to specific types of data processing

We will verify your identity before processing any data request. Most requests are fulfilled within 30 days. See our Data Retention & Deletion Policy for details.

If you have a formal grievance against Nyay360 regarding our service, data practices, or any aspect of the Platform, you may contact our designated Grievance Officer:

When filing a formal grievance, please include:

• Your full name and registered email address
• A detailed description of the issue or complaint
• What resolution you are seeking
• Any relevant reference numbers, dates, or supporting information
• Steps you have already taken to resolve the matter (e.g., if you previously contacted support)

If you have raised an issue with us and are not satisfied with the response, here is the escalation path:

1. Step 1 — Initial contact: Email the appropriate team (support, payments, or privacy) with your query.
2. Step 2 — Formal grievance: If your issue is not resolved within 10 business days, escalate to [email protected] with "Formal Escalation" in the subject line.
3. Step 3 — Grievance resolution: We will acknowledge your formal grievance within 5 business days and aim to resolve it within 30 days.
4. Step 4 — External resolution: If your grievance remains unresolved after 30 days, you may seek recourse through applicable consumer protection mechanisms in your jurisdiction.

For legal advice specific to your situation, please consult a qualified advocate. District Consumer Disputes Redressal Commissions in India also provide guidance on consumer complaint processes.

Business days are Monday–Friday, excluding US public holidays. Response times are targets and may vary during high-volume periods.