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IRCTC Refund Complaint

IRCTC refunds, TDR, train cancellation, and failed ticket booking disputes

Create IRCTC Refund Complaint ComplaintSee Pricing — ₹99

iGuideline Summary

When a train is cancelled or significantly delayed, passengers are entitled to a full refund. For passenger-initiated cancellations, charges apply as per Railway schedule. TDR (Ticket Deposit Receipt) must be filed within specific time limits — usually before train departure or within specific post-departure hours. For failed bookings (amount deducted, no ticket), refund should process automatically within 3-7 working days. VERIFY_OFFICIAL_SOURCE: Indian Railways Refund Rules, IRCTC Help.

⚠️ VERIFY_OFFICIAL_SOURCE: Check irctc.co.in and indianrailways.gov.in for current refund rules and TDR timelines.

When to File This Complaint

  • Train cancelled by Railways and refund not credited
  • TDR filed but refund not received after 60 days
  • Online ticket booking failed but amount deducted
  • Double deduction for same booking
  • Partial refund received for cancelled journey

Documents Required

  • PNR number (mandatory)
  • Transaction ID / bank statement
  • Train cancellation notification (if applicable)
  • TDR acknowledgment number (if TDR filed)
  • IRCTC booking email
  • Bank statement showing debit

Common Mistakes to Avoid

  • Not filing TDR within the stipulated time window
  • Losing PNR or transaction reference
  • Not escalating on pgportal.gov.in
  • Cancelling after train departure without TDR
  • Not checking IRCTC portal for refund status before complaining

Frequently Asked Questions

My IRCTC refund has not come after 30 days — what to do?

First, check status on IRCTC portal. Then call 139. If unresolved after 7-14 days, file on IRCTC grievance portal. Escalate to pgportal.gov.in if IRCTC doesn't respond.

What is TDR and when should I file it?

TDR (Ticket Deposit Receipt) is filed when you could not travel due to circumstances like train running late, journey partly performed, or unable to board. Time limits are strict — check IRCTC guidelines. VERIFY_OFFICIAL_SOURCE.

Train was cancelled — how do I get a full refund?

For Railways-cancelled trains, full refund is automatic to your payment source. If not received within 7-10 days, file complaint on IRCTC portal with PNR and booking details.

My IRCTC booking failed but money was deducted — what now?

Wait 3-7 working days for auto-reversal. If not reversed, file complaint on IRCTC with transaction ID. Bank can also initiate reversal after 7 days.

Can I file a Consumer Forum case against IRCTC?

Yes. IRCTC is covered under the Consumer Protection Act. However, exhaust IRCTC and Railway grievance portals first before approaching Consumer Forum.

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Escalation Path

  1. 1
    IRCTC customer care (139)
  2. 2
    IRCTC grievance portal (care.irctc.co.in) — VERIFY_OFFICIAL_SOURCE
  3. 3
    Railways grievance portal (pgportal.gov.in)
  4. 4
    Ministry of Railways complaint
  5. 5
    Consumer Forum (DCDRC)

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Important Disclaimer

Nyay360 is not a law firm, not an advocate, and is not affiliated with any government body. We do not provide legal representation or guarantee complaint resolution. All information is for educational and self-help purposes only. Users are responsible for verifying final content before submission. Regulator contact details and timelines are informational — always verify at official government portals before relying on them.